Shipping policy

Shipping Policy

Order Processing Times

All orders are aimed to be processed within 1–3 working days (Monday–Friday, excluding bank holidays) but can take longer during busy periods.

For customised or personalised items (including printed or embroidered products), processing times may be longer:

• Standard custom orders: 7 working days from approval
• Larger or bulk orders: timeframe will be confirmed upon order

During busy periods, processing times may be extended. We will notify you if there are any significant delays.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected delivery method.

Estimated delivery times:

• Standard Delivery: 2–5 working days
• Express Delivery: 1–2 working days
• International Delivery: 5–10 working days (varies by destination)

Please note these are estimates and not guaranteed.

Dispatch & Delivery

Once your order has been dispatched:

• You will receive a confirmation email
• Tracking information will be provided (where available)

We are not responsible for delays caused by:

• Courier services
• Customs clearance (for international orders)
• Incorrect delivery information provided by the customer

Custom & Personalised Orders

For customised products:

• Production will begin once all artwork, sizes, and details are approved
• Delays in approval may affect dispatch times
• We are not responsible for delays caused by late responses to approval requests

Please ensure all order details are correct before confirming your purchase.

Shipping Address

Customers are responsible for providing accurate shipping details.

If an order is returned due to:

• Incorrect address
• Failure to collect from courier

We may charge additional postage fees to resend the item.

Lost, Delayed, or Damaged Deliveries

If your order is:

• Delayed: please allow additional time during peak periods
• Lost: contact us after 10 working days (UK) or 20 working days (international)
• Damaged: notify us within 48 hours with photos

We will work with the courier to resolve the issue and arrange a replacement or refund where appropriate.

International Shipping & Customs

For international orders:

• Customers are responsible for any customs duties, taxes, or import fees
• Delivery times may vary depending on customs processing

We are not responsible for delays caused by customs.

Click & Collect

You can collect your order from:
PPE Workwear Direct, Unit 2 Block A5 Pinewood Court, St. Davids Ind. Est., Pengam Road, Blackwood, Caerphilly, NP12 3SW

• You will be notified when your order is ready
• Please do not arrive before confirmation
• Bring your order confirmation when collecting

Contact Us

If you have any questions about shipping:

Email: sales@ppeworkweardirect.co.uk
Business Name: PPE Workwear Direct